FAQ

You are entitled to a refund for items you purchase from FEMME Connection if the item is:

(a) faulty and the fault or defect was not pointed out to you before you purchased it; or
(b) not 'of merchantable quality', meaning that it is not of the quality that you reasonably expected when you purchased it, bearing in mind the way the item was described to you before your purchase and also the price of the item; or
(c) not fit for its purpose, meaning that the item does not do what you reasonably expected it would,

And you return the item within a reasonable time after purchase and provide FEMME Connection with proof of purchase, such as your original receipt or bank statement. If you do not return the item within a reasonable time, you will not be entitled to a refund of the purchase price but you will be entitled to exchange the goods.

FEMME Connection reserves the right to ask you to demonstrate that you did not cause or create the fault in the item.

If you are entitled to a refund but you would prefer to exchange the item FEMME Connection is happy to exchange or give you a gift card instead of a refund.

If you wish to return any item(s) you have purchased, you can either return the item(s) via post to our online store or in person to a Femme Connection store within Australia within 30 days from the date of delivery.

Original postage costs will not be reimbursed, nor will return postage costs, unless the item(s) are faulty or not as ordered. In this instance, postage will be incurred by Femme Connection. Please contact customer service to organise prepaid postage.

We encourage you to return your parcel via registered or traceable postal services as all returned parcels remain the responsibility of the purchaser until received by Femme Connection.

FEMME Connection is not legally obliged to give refunds simply because you have changed your mind about the purchase.

However, under our own policy if you simply change your mind we do offer a refund for most item provided that:

• you return the item within 30 days from the date delivered; and
• the item is in the original condition and unworn; and
• all original labels and tickets are attached to the item; and

The change of mind policy does NOT apply to purchase of the following items:

• earrings
• cosmetics
• lingerie; or
• hosiery
• face masks
• clearance items

You can return your item in one of our FEMME Connection retail stores provided that:

• you return the item within 30 days from the date delivered; and
• the item is in the original condition and unworn; and
• all original labels and tickets are attached to the item; and
• you provide an original FEMME Connection tax invoice as proof of purchase

You can find your nearest store online by visiting our store locator.

Please note that refunds must be credited via your original method of payment and can't be issued in store.
Return and refund process can take up to 30 working days.
Any delivery costs incurred for the order are not refundable
You will receive and email notification once the parcel has been received and processed.

There are no returns on face masks, pierced jewellery, underwear, bodysuits / leotards or swimwear. This merchandise is final sale and cannot be refunded, exchanged or credited unless it meets the STATUTORY RIGHTS outlined by the ACCC

Please contact sales@femmeconnection.com.au prior to returning any items and for further details on where to send.

Items can be returned provided that:

• you return the item within 30 days from the date delivered (Postage payable by customer) ; and
• the item is in the original condition and unworn; and
• all original labels and tickets are attached to the item; and

Return and refund process can take up to 30 working days from the day you post the parcel. You will receive and email notification once the parcel has been received and processed.

Any delivery costs incurred for the order are not refundable

There are no returns on pierced jewellery, underwear, bodysuits / leotards or swimwear. This merchandise is final sale and cannot be refunded, exchanged or credited unless it meets the STATUTORY RIGHTS outlined by the ACCC

Exchange in store

Exchange online

FEMME Connection is not legally obliged to give refunds simply because you have changed your mind about the purchase.

However, under our own policy if you simply change your mind we do offer a refund for most item provided that:

• you return the item within 30 days from the date delivered; and
• the item is in the original condition and unworn; and
• all original labels and tickets are attached to the item; and

The change of mind policy does NOT apply to purchase of the following items:

• earrings
• cosmetics
• lingerie; or
• hosiery
• clearance items